What is your returns policy?

General Returns

Simply notify us of your return within 21 days of receiving your order.

Hair Extension Returns

We are happy to accept your hair extensions back for return as long as they are unopened - the hygiene seal must still be intact and the hair must not be removed from the original packaging.

Where possible we package one of the wefts separately so you can view the shade and length before committing to your new set of hair.

How To Return

If you would like help with a return, exchange or refund - please visit our returns help page.

Returns help

Detailed Returns Policy

As part of the Consumer Protection (Distance Selling) Regulations Act 2000, you have the right to return your product for a refund on the condition that you provide us with a written notice (email) within 21 days.

Also as part of the Consumer Protection Regulations Act 2000, certain goods by reason of their nature cannot be returned. Hair extensions are hygiene sensitive products, therefore once the seal has been broken or the extensions have been taken out of their packaging, they will be exempt of refund or exchange.

In the case of hair extensions, your right to return is only valid if the hair extensions have not been removed from their original packaging, are in their original brand new sealed condition and the tamper seal/guarantee void seal/packaging has not been tampered with.

Once the tamper evident/guarantee void seal has been removed or the packaging has been tampered with, they will not be eligible for a refund or an exchange.

If you do require a return on a Dirty Looks product, then you will need to pay the costs of postage and the goods are your responsibility until they have been received by Dirty Looks. Once you have notified us, you must return the product back to us immediately. If you require an exchange, then Dirty Looks will ship the exchanged item free of charge.

Original postage costs are non refundable.

Returning items if you are located outside Europe

If you are returning your item from outside of the European Union, your postal service will provide you with a customs form. This will need to be visible on your returned parcel. You must clearly write the following on the customs form: RETURNED ITEM NO DUTIES. If you fail to do this, your item will be returned back to you before it reaches Dirty Looks. You should never return your item with FedEx, it will be rejected.
Last Updated: Nov 20, 2019 02:34PM GMT
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