Popular Q&A's

  • Which shade hair extensions match my hair?
    If you want the perfect shade match, we're here to help!

    There are a few options when it comes to matching your hair shade perfectly.

    Option 1 - Try our Shade Match Helper.

     
    • Allows you to browse hair shades randomly or by shade name
    • You can click images to reveal the shade name or select shades from the drop down
    • Shows how one shade can work with various tones of hair
    • Great for seeing how the shade will look in different lighting
    • We've included our favourite bloggers and celebs too!

    Hair Extensions Shade Matcher

    Option 2 - Our hair technicians are on hand to help you choose a shade. Drop us an email with pictures of your hair, we will use our years of expertise to ensure you get the best match possible.

     
    • Ensure your hair is worn down and the pictures show all of your hair
    • Opt for head and shoulder shots instead of close ups
    • Natural outdoor lighting is ideal, but no direct sunlight
    • A snap showing all of your hair from the back would be really helpful

    contact us

    Option 3 - Check out the video's below which show each of the hair extension shades.
    • To help you match your shade we split the video into Brunettes and Blondes
    • Although we have gone to great lengths to provide various ways to get the perfect match, always remember that screen brightness and contrast varies from device to device.

     
  • How do I track my order?
    If you do not have a tracking number please click here: http://help.dirtylooks.com/customer/portal/articles/1475406

    You can track your order on the following websites:

    UK - http://www.royalmail.com/track-trace

    USA - http://www.royalmail.com/track-trace & http://www.usps.com

    Canada - http://www.royalmail.com/track-trace & http://www.canadapost.ca

    Europe - http://www.royalmail.com/track-trace & https://gls-group.eu/EU/en/parcel-tracking

    Rest of World - Contact us

    If you need further tracking help, please contact us.

     
  • What is a quad weft?
    A quad weft is the newest and most convenient type of weft. We are really proud of this type of weft, we were the first brand to design and manufacture this type of weft and it is now an industry standard favoured by celebs and stylists. 

    Instead of just one row of hair used to make a clip in hair extension, four rows of hair are sewn onto a soft mesh. This means you can have more hair on the hair extension piece with fewer clips. 

    i.e. Instead of four individual wefts with four times the clips, the same amount of hair is placed onto one weft.

    The advantages of a quad weft include:

    - A more natural way to achieve thicker fuller hair styles
    - Reduces that "hair extension" appearance from your hair style
    - Lengthens and thickens the hair with fewer pieces of hair to hide
    - More hair, fewer clips for a more comfortable clip in hair extension
    - Perfect for achieving more premium looking hair styles
    - Available as an individual piece for boosting a full head set
    - Also available as a set of extensions for exceptional results
     
  • What is a triple weft?
    A triple weft is the newest and most convenient type of weft. We are really proud of this type of weft, we were the first brand to design and manufacture this type of weft and it is now an industry standard favoured by celebs and stylists. 

    Instead of just one row of hair used to make a clip in hair extension, three rows of hair are sewn onto a soft mesh. This means you can have more hair on the hair extension piece with fewer clips. 

    i.e. Instead of three individual wefts with three times the clips, the same amount of hair is placed onto one weft.

    The advantages of a triple weft include:

    - A more natural way to achieve thicker fuller hair styles
    - Reduces that "hair extension" appearance from your hair style
    - Lengthens and thickens the hair with fewer pieces of hair to hide
    - More hair, fewer clips for a more comfortable clip in hair extension
    - Perfect for achieving more premium looking hair styles
    - Available as an individual piece for boosting a full head set
    - Also available as a set of extensions for exceptional results
  • When do I need to place an order to get Next Day Delivery?
    If you need your order in a hurry, we offer a great Next Day Delivery service.

    Orders placed before 3.30pm Monday to Friday will dispatch the same day and arrive in one business day.

    Business days are Monday to Friday and are exclusive of Bank Holidays and weekends.

    Friday orders place before 3.30pm - In most cases you order will arrive on Saturday, please bear in mind that Saturday isn’t a business day so next day delivery in this specific case is not guaranteed to arrive until Monday.

    All delivery times quoted above exclude Bank Holidays, non-business days and international destinations.
  • How can I contact Dirty Looks?
    Need to get in touch? Drop us an email or use our contact form. If you need a shade match and would like to send your pictures, it will be best to drop us an email as this will allow you to send more than one image.

    email us button

    contact form
  • What do I do if the payment for my order is declined?
    If your payment has been declined, then you’ll need to place your order again. We’re not able to move the order back to your cart once an the payment has been declined. To help ensure your order is not declined when placing a new order we suggest checking the following:

    1) Ensure that you have entered the card details correctly, e.g. the expiry date, billing address and security code on the back of your card

    2) Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them

    3) If you've checked all of the above, try paying with another card

    If you've tried all these and are still having problems, contact our Customer Care Team with as many details as you can about the issue - including any error messages you receive, the browser and device you are using, and we'll try to resolve it as soon as we can.
  • Which length hair extensions should I choose?
    It's important to get the length of your hair extensions just right. Our most popular and versatile length is 20-22 inches, for most people they come to bust level (depending on height and frame).

    The best way of checking which length hair extension will be most suitable for you is to measure from the middle of your ear downwards.

    This will show you roughly where the hair extensions will come to and also give you an idea of how much longer the hair extensions will be compared to your own hair.

    We recommend choosing extensions which are not too much longer than your own hair. In previous years, style trends dictated that short hair with long hair extensions was an OK look. Although its still OK to wear long extensions in short hair, current style trends tend to favour hair which is more subtly extended.

    As a rule of thumb, hair which is already longer than shoulder length can take the longer extensions and hair which is shoulder length and above tend to work best with extensions no longer than 20-22 inches.

     
info@dirtylooks.com
http://assets04.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/portal/articles/autocomplete